Help Desk

Naturally, you demand a speedy, helpful response from a real human being when you have IT problems.

No call centres, ever

We don’t believe in first line analysts who just log calls and pass them on. That’s why if you call a Cube Technology help desk, we promise you'll get through to a technical engineer. Every engineer on our help desk is highly trained and motivated.

We can fix well over 90 percent of problems remotely and for any that we can't, our engineers get to you as fast as possible.

We always have customer data on hand

We log every call that comes in to your help desk with Net Help Desk. This means that even if you’re talking to a different engineer, within a few clicks he or she will have all the relevant information in front of him and will be able to troubleshoot your problem immediately.

State-of-the-art network monitoring

Cube Technology’s monitoring system keeps us informed of any potential problems that could be lurking on your systems. So our support engineers will call you before you call us – or even resolve issues behind the scenes without you ever experiencing a problem.

Out of hours support is no problem

We have engineers available for support outside standard business hours, including weekends, to keep your business running smoothly. Just speak to your Account Manager about adding this service to your support package.